Privacy and Cookies Policy
Protecting the privacy of our website users is a priority for NAMEZA. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you visit our website.
This policy complies with Regulation (EU) 2016/679 of the European Parliament and Council (General Data Protection Regulation – GDPR), in force since 25 May 2018.
Data Controller
The data controller is NAMEZA restaurant. For any questions regarding your personal data, you may contact us at: [restaurant email address], or visit us directly at our physical location.
Purpose of Data Processing
The personal data collected via the website is processed for the following purposes:
- To respond to enquiries submitted through the contact form;
- To facilitate table reservations via the linked booking app;
- To enhance the browsing experience (e.g. digital menu display).
We do not send promotional communications without your explicit consent.
Legal Basis for Processing
Data processing is based on your consent when you submit a contact form, and/or on the necessity to perform pre-contractual steps related to your reservation request.
Personal Data Collected
We may collect and process the following types of personal data:
- Name;
- Email address;
- Phone number;
- Technical data (e.g. IP address, browser type, cookies);
- General location information (for statistical and usability improvement purposes).
Cookies
Our website uses cookies to:
- Essential cookies: ensure the website functions properly;
- Analytics cookies: understand site usage and performance (e.g. Google Analytics);
- Functionality cookies: remember user preferences.
You can manage or disable cookies via your browser settings. Disabling cookies may affect your browsing experience and some features may not work as intended.
Data Security
NAMEZA adopts appropriate technical and organisational measures to protect your data against unauthorised access, misuse, alteration or loss.
Data Retention
We retain personal data only for as long as necessary for the purposes described above, or until you request its deletion. For non-commercial contacts, data is retained for a maximum of 12 months after your last interaction.
Your Rights
Under the GDPR, you have the right to:
- Access, rectify or delete your personal data;
- Withdraw your consent at any time;
- Object to or restrict the processing of your data;
- Request data portability;
- File a complaint with the relevant supervisory authority.
You may exercise these rights by contacting us at: geral@nameza.pt.
Complaints
You have the right to file a complaint with the Portuguese Data Protection Authority (CNPD):
Rua de São Bento, no. 148, 3rd floor
1200-821 Lisbon, Portugal
Phone: +351 213 928 400
Email: geral@cnpd.pt
Website: www.cnpd.pt
Alternative Dispute Resolution
In accordance with Portuguese Law No. 144/2015, in case of consumer disputes, you may resort to:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 116, 2nd floor – 1100-207 Lisbon
Phone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
Online Complaints Book
You can file a formal complaint through:
- The Electronic Complaints Book
- The physical Complaints Book available at the restaurant.